Creating a high performance business Continuous improvement
Honest and proper conduct Human rights
We are committed to a culture of zero defects and continuous improvement (CI) and GKN’s Lean Enterprise model provides a framework for CI across the Group. Employees from office, factory floor and executive levels are trained to identify value for customers and shareholders; to eliminate waste; to remove barriers; and to develop skills in coaching and problem solving. This year we changed our CI leadership course structures to a modular format to allow participants to get the specific training they need and to enable them to progress faster, while maintaining consistency and quality. During the year, more than 250 leaders received training from GKN’s own Lean experts. We also continued to train many other employees across the Group on our core Lean principles. We continued to drive operational excellence through expansion of initiatives such as our Operational Excellence Teamworking programme which brings together cross-divisional Lean Enterprise teams to find solutions and drive improvements.
A respect for human rights is implicit in our values and the policies which underpin them. We support the Universal Declaration of Human Rights and do not tolerate the use of child labour or forced labour.
Our online compliance training modules continue to be an important element of our overall compliance programmes. We target training to employees whose roles require it. Of those targeted, 98% completed anti-bribery and corruption and competition law training – being 13,600 and 3,900 respectively since their launch. Separately, around 96% (19,140) completed online IT security training, and 97% (4,150) completed our new online training for export control. All new starters meeting the criteria are required to complete these online courses, which are supplemented by face-to-face training for higher risk individuals.
Our suppliers are integral to the sustainability of our business. We are committed to treating all our suppliers and partners with fairness and integrity. Our supply chain management policy sets out the principles and procedures each GKN company should follow when dealing with suppliers and potential suppliers. In return, our Supplier Code of Conduct sets out what we expect from our suppliers in relation to health, safety and environmental standards, internationally accepted standards of workers’ rights, use of child and forced labour, ethical standards, anti-bribery and corruption, and compliance with relevant laws and regulations. Our contractual terms and conditions support the implementation of this code. Our aim is to build and maintain strong supplier relationships.
We are committed to supplying safe and high quality products and services, judging our performance from the point of view of our customers. Quality management systems are in place across all divisions, with relevant ISO standards held across the Group. The ‘Voice of the Customer’ initiative, launched in 2014, which tracks online customer scoring of our performance, is now firmly established in the monthly divisional operational review process, and we judge ourselves using our customers’ quality data on our performance. 2015 saw an improvement in these metrics.
GKN plc Annual Report and Accounts 2015